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Applying a custom background when recording a Loop (Creators)

Creators can select a background from Settings while recording a Loop - either a company-approved background uploaded by a Power User, or one of the application's built-in default options - so their videos are on-brand in seconds.

Who this applies to

Role

Can do

Creator

Select an available background when recording a Loop

Before you start

  1. Creators can choose from the application's default background options (Blur, Professional, Natural).

  2. If you want to use a Company Background instead, a Power User must have already uploaded one; this article covers selecting from what's available, not uploading. See Uploading a custom background for your team (Power Users) for that process.

  3. You need access to open a Loop for recording.

Step-by-step instructions

  1. Start a new Loop. This is where you'll see and use any backgrounds your Power User has set up, alongside the application's default options.

  2. Once on the recording screen, click Settings to bring up your background options.

  3. Click Choose background to see the full set of options available. These are grouped into: Blur, Company Backgrounds, Professional, and Natural. Only the Company Backgrounds category reflects images your organisation's Power Users have uploaded - the other three (Blur, Professional, Natural) are default options built into the application.

  4. Select the background you want to use, then close the screen using the X.

  5. Continue recording - the background is applied immediately, no design work or guesswork needed.

What happens next

Once selected, the background is applied straight away and you can carry on recording. If you want to change the background later, you can reopen Settings → Choose background at any point before or during recording to pick a different one.

Common questions

Can I upload my own background as a Creator?
No. Only Power Users can upload, name, or remove Company Backgrounds. As a Creator, you can select from any Company Background made available to you, plus the application's built-in Blur, Professional, and Natural defaults.

I don't see any Company Backgrounds in the list - what should I check?
This means no Company Backgrounds have been uploaded yet, or none are currently active. Contact your Power User to confirm at least one background has been uploaded and is showing as "Active." You'll still be able to use the default Blur, Professional, or Natural options in the meantime.

Can I switch backgrounds partway through recording a Loop?
Not while actively recording - background selection isn't available mid-recording. If you want to change it, stop recording first, then reopen Settings → Choose background to select a different one before you start recording again.

What happens if a Company Background I've used before is later removed by a Power User?
Any videos already recorded with it are unaffected — removal only affects future selection, so you won't lose past recordings.

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