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Uploading a custom background for your team

As a Power User, you can upload a custom background once in Settings, and it becomes instantly available to every Creator on the team for their next Loop.

Who this applies to

Role

Can do

Power User

Upload, name, manage, and remove company backgrounds via Settings

Creator

Select an available background when recording a Loop

💡 Backgrounds you upload here appear to Creators under the Company Backgrounds category in their background picker. The other categories Creators see (Blur, Professional, Natural) are default options built into the application and are not managed by Power Users.

Before you start

  1. You must have Power User account access to the account menu and Settings.

  2. Have a branded image file ready to upload - accepted formats are JPG, PNG or WebP, landscape orientation, 1920×1080 recommended (minimum 1280×720), maximum file size 8MB.

Step-by-step instructions

Uploading a new background

  1. Open your account menu. This is where Power Users manage settings for the whole team.

  2. Open Settings. This is where all the tools that shape the experience for everyone on the team live.

  3. Navigate to Backgrounds. This is your central hub for managing on-brand visuals - "Manage the virtual backgrounds creators in your organisation can record against."

  4. Click + Add background. This opens the Add background modal: Upload a company-approved image for creators to record against.

  5. Enter a name in the Name field. Give it something clear and recognisable -creators and admins should both understand it at a glance.

  6. Click Choose File under the Image field to upload your branded image.

    💡 Tip: images must be JPG, PNG or WebP, landscape orientation. 1920×1080 works best, with a minimum of 1280×720 and a maximum file size of 8MB

  7. Click Add to confirm. The background is now live immediately and ready for any Creator to use in their next Loop.

  8. Optionally, click + Add background again to upload further backgrounds and give Creators a wider choice of on-brand options.

How Creators apply a background

  1. When a Creator starts a New Loop and reaches the recording screen, they can click the Settings (gear icon) to open background options.

  2. They click Choose background to browse the team's on-brand options, grouped into categories such as Blur, Company Backgrounds, Professional, and Natural.

  3. They select a thumbnail and close the screen using the X, then click Start to record with the background applied.

Removing a background

⚠️ This section only applies when a Power User wants to retire a background that is no longer needed.

  1. Go to Settings → Backgrounds to view the list of uploaded backgrounds, showing Preview, Name, Status, and Date uploaded.

  2. Click the bin icon next to the background you want to remove.

  3. A confirmation modal appears: Delete [Background Name]? Creators won't be able to choose it any more, and you can't undo this. Videos already recorded with it aren't affected." Click Delete to confirm, or Cancel to back out.

What happens next

Once uploaded, the background is immediately available to every Creator on the team under Company Backgrounds the next time they record a Loop - no further action is needed from the Power User. Creators can apply it directly from the recording screen at any time. If a background is later removed, it simply disappears from the picker for future recordings; any videos already recorded with it are unaffected.

Common questions

Can I edit a background after it's been uploaded, or do I need to remove and re-add it?
No - there is no edit function. The workflow only supports uploading a new background (Add background) or removing an existing one (bin icon → Delete). If you need to change the image or name, remove the existing background and upload a replacement

A Creator says they can't see a background I just uploaded - what should I check?
Confirm the background's Status shows "Active" on the Backgrounds list page. If it was uploaded successfully and shows Active, it should appear in the Creator's Choose background picker under Company Backgrounds immediately.

Can Creators upload or remove backgrounds themselves?
No. Only Power Users can upload, name, and remove backgrounds via Settings. Creators can only select from the backgrounds already made available to them when recording a Loop.

What happens to videos that were recorded using a background that's since been removed?
Nothing - removing a background only affects future selection. The confirmation modal explicitly states that videos already recorded with it aren't affected.

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